Privacy Policy

Last updated: 11.08.2023

Monevium (hereinafter referred to as the ‘Monevium’, ‘We’, ‘Us’) refers to Monevium Ltd, a company incorporated under the laws of England and Wales with registration number 10251711 and registered address at 3rd Floor Waverley House, 7-12 Noel Street, London, United Kingdom, W1F 8GQ and for the General Protection Regulation (Regulation (EU) 2016/679), the UK Data Protection Regulation, the Data Protection Act 2018 (hereinafter referred to as the ‘GDPR’) and this Privacy Policy, Monevium is a data controller. Our data controller registration number is ZA550739. You can check our registration on the Data Protection Public Register by visiting

1. Overview

Protecting the privacy and safeguarding the information related to Monevium’s customers is one of our highest priorities. This Privacy Policy is an inherent part of Monevium’s Terms of Use [RC1] and explains how and why We collect, use, store, share and protect your personal data during using by you Monevium’s services and website ( (hereinafter referred to as the ‘Website’). By using Website, you’re agreeing to be bound by this Privacy Policy, however, you are free to withdraw your consent anytime by notifying Us.

2. Principles of data processing

All personal data is:

a) Fairly and lawfully processed,

b) Processed with specified legal basis,

c) Adequate, relevant and not excessive,

d) Not kept for longer than necessary,

e) Accurate,

f) Processed in accordance with the individual’s (data subject’s) rights,

g) Secure, and

h) Not transferred to other countries without adequate protection.

3. Purposes of data processing

We collect your personal data for next reasons:

a) To ensure that our services, operational and legal obligations is performing (including, without limitation, to open an account, client due diligence, money laundering prevention, transact business effectively and to safeguard your assets and your privacy). Also, We may collect your personal data to verify your identity and contact information,

b) To issue and maintain your account, issue an account number and a secure password, maintain your account activity, and contact you with account information,

c) To make researches and further development of the Website and Monevium’s services in purpose to make it better, more comfortable and safer for you,

d) To inform You about additional services, new products and promotions that may be of interest to you,

e) To provide offering by Monevium services and customer support by your request, and

f) To comply with financial regulation.

Personal data may consist of data kept on paper, computer or other electronic media, all of which is protected under the GDPR.

4. Personal data We collect

We may collect and process following personal data in next situations:

a) if you decide to use Monevium’s services. In such way you shall provide to Us your up-to-date data about yourself and your identity. To do this, We gather your information to help Us assess your needs and preferences;

b) If you visit and use the Website. We gather details of your visits to the Website (including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access);

c) If you fill and provide to Us any forms on the Website.

The types of personal data that We may process, for instance, include information about current, past and prospective customers, Website visitors, etc. with whom We have dealings. This information includes information required to communicate with you, including your name, mailing address, telephone number, email address, date of birth, ID and your location information.

We may also ask you for information when you report a problem with the Website or Monevium’s services. If you contact Us, we may keep a record of that correspondence. We may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them.

You have choices about the data We collect. When you are asked to provide personal data, you may decline. You are also entitled to have Monevium erase your personal data, cease further dissemination of the data and potentially have third parties halt processing of the data. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal however, if you choose not to provide data that is necessary to provide Monevium’s services or feature or to withdraw the data that is still relevant to original purposes of processing, you may not be able to use Monevium’s services or feature.

If you decide to stop using any of Monevium’s services, We shall delete your personal data which are were necessary to provide you specific Monevium’s service, but We may still store some of your personal data for security purposes, if it’s required by law or by regulatory obligations.

5. Use of cookies

We use cookies to assist Us in securing your activities and to enhance the performance of Website and Monevium’s services (Cookies are small text files sent from the web server to your computer.) Cookies used by Us do not contain any personal information nor do they contain account or password information. They merely allow the site to recognize that a page request comes from someone who has already logged on. We may share Website usage information about visitors to the Website with reputable advertising companies for targeting our Internet banner advertisements on this site and other sites. For this purpose, pixel tags (also called clear gifs or web beacons) may be used to note the pages you've visited. The information collected by the advertising company through the use of these pixel tags is not personally identifiable.

6. With whom and why We share your personal data

We share your personal data with your consent or as necessary to provide any Monevium’s service you have requested or authorised. We also share data with:

a) Monevium’s affiliates and subsidiaries,

b) With vendors working for Us and / or on our behalf, and

c) When required by law or to respond to legal process.

And with the purpose:

a) To protect our customers,

b) To maintain the security of our services, and

c) To protect Monevium’s rights or property.

7. Our affiliates and partners

We may share information with affiliates if the information is required to provide services you have requested or to provide you the opportunity to participate in the products or services our affiliates offer. We may also forge partnerships and alliances, which may include joint marketing agreements, with other companies who offer high-quality products and services that might be of value to you. In order to ensure that these products and services meet your needs and are delivered in a manner that is useful and relevant, We may share some information with partners, affiliates and alliances. This allows them to better understand the offers that are most relevant and useful. The use of your personal information is limited to the purposes identified in our relationship with the partner or affiliate.

We may also use such reviews in other promotional material and media for Monevium’s advertising and promotional purposes. Please advise Monevium in writing should you not wish your data to be used in this manner.

8. Non-affiliated third parties

We do not sell, license, lease or otherwise disclose your personal information to any third party for any reason, except as described below. We reserve the right to disclose your personal information to third parties who assist us in operating the Website, conducting our business, or servicing you as banks or verification services, where required by law to regulatory, law enforcement or other government authorities. To help Us improve our services to you, We may engage another business to help Us to carry out certain internal functions such as account processing, fulfillment, customer service or other data collection activities relevant to our business. We may also provide a party with customer information from our database to help Us to analyze and identify customer needs and notify customers of product and service offerings. Use of the information shared is strictly limited to the performance of the task We request and for no other purpose. All third parties with which We share personal information are required to protect personal information in a manner similar to the way we protect personal information.

9. Restriction of responsibility

If at any time you choose to purchase a product or service offered by another company, any personal information you share with that company will no longer be controlled under our Privacy Policy. We are not responsible for the privacy policies or the content of websites We link to and have no control of the use or protection of information provided by you or collected by those sites. Whenever you elect to link to a co-branded website or to a linked website, you may be asked to provide registration or other information. Please note that the information you are providing is going to a third party, and you should familiarize yourself with the privacy policy provided by that third party.

10. Access to personal data

All individuals who are the subject of personal data held by us are entitled to:

a) ask what information We hold about them and why;

b) ask how to gain access to it;

c) be informed how to keep it up to date;

d) have inaccurate personal data corrected or removed;

e) to receive the personal data concerning them, which they have previously provided;

f) prevent Us from processing information or request that it is stopped if the processing of such data is likely to cause substantial, unwarranted damage or distress to the individual or anyone else, etc.;

g) require Us to ensure that no decision which significantly affects an individual is solely based on an automated process for the purposes of evaluating matters relating to him/her, such as conduct or performance;

h) Be informed what We are doing to comply with our obligations under the GDPR.

If you cannot access certain information and personal data collected by Monevium, you can always contact Us by ways specified in clause 16 of this Privacy Policy.

11. Security of personal data

We maintain strict security standards and procedures with a view to preventing unauthorised access to your personal data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your personal data. our staff and other third parties, whenever contracted to provide support services, are required to observe our privacy standards and to allow us to audit them for compliance.

12. Where personal data is stored and processed

Personal data collected by Monevium may be stored and processed in your region or in any other country where Monevium or its affiliates, subsidiaries or service providers maintain facilities. Typically, the primary storage location is in the customer’s region or in the UK, often with a backup to a datacentre in another region.

The storage location(s) are chosen to operate efficiently, to improve performance, and to create redundancies to protect the data in the event of an outage or other problem. We take steps to ensure that the data We collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.

We transfer personal data from the European Economic Area to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When We do, We use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data.

13. Retention of personal data

Monevium retains personal data for as long as necessary to provide the services, or for other essential purposes such as complying with our legal obligations, including as an authorised financial services provider, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of various products, actual retention periods may vary significantly. The criteria used to determine the retention periods include, for example:

a) The period of data processing needed to provide Monevium’s services. This includes such things as maintaining and improving the performance of those services, keeping our systems secure, and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most data retention periods.

b) The data subject's consent for a longer retention period. If so, we will retain data in accordance with the consent.

c) Monevium is subject to a legal, contractual, or similar obligation to retain the data. Mandatory data retention laws can be applied in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.

14. Personal data breach

In the case of a personal data breach, Monevium shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority Information Commissioner's Office, UK (hereinafter referred to as the ‘ICO’) unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. Where the notification to ICO is not made within 72 hours, it shall be accompanied by reasons for the delay according to the Article 33 of GDPR[RC2] .

15. Changes to this Privacy Policy

From time to time, We may update this Privacy Policy. In the event we materially change this Privacy Policy, the revised Privacy Policy will promptly be posted to the Website and we will post a notice on the Website [RC3] informing you of such changes. You agree to accept posting of a revised Privacy Policy electronically on the Website as actual notice to You. Any dispute over our Privacy Policy is subject to this notice and our Terms of Use. We encourage you to periodically check back and review this Policy so that you always will know what information We collect, how We use it, and to whom We disclose it. If you have any questions that this statement does not address, please contact Monevium’s customer service.

16. Contact Us

If you have a privacy concern, complaint or a question about your personal data or this Privacy Policy, please contact Us:

a) via the contact form at , or

b) send an email to: [email protected]

We will respond within 30 (thirty) calendar days. The address for correspondence is also 80 Coleman Street, London, EC2R 5BJ